Hi, I am expert communication trainer, Dan O'Connor. And this week I'm going to give you three magic phrases that you can use to instantly boost your confidence when you need to present an idea, make a request, and so much more. You know, many of us, when we walk into what we know is going to be, maybe a challenging communication situation, we lack confidence, because we simply do not have the tools. And this week, what I am going to give you are three magic phrases as I said, and these are going to be what we call "navigational phrases."
嗨，我是專業溝通訓練師， Dan O'Connor。而這週我要帶給你能用來快速提升自信的三句神奇短語，當你需要表達一個構想、提出一個要求、還有更多其他需求的時候。你知道，我們之中許多人，當我們走進一個我們知道會是怎樣的場合，或許是個有挑戰性的溝通情境時，我們缺乏自信，因為我們根本沒有工具。因此本週，我要帶給你們的就是剛剛說的三句神奇短語，而這些就是我們所謂的「引導式短語」。
Navigational phrases—you use when it seems as though your message might be going off track to help steer you back on track. We all know that some of us communicate with people who intentionally try to throw our message off track. And when that happens to you the next time, these three magic navigational phrases will be exactly what will get you out of that pickle. They are... Are you ready?
Magic phrase number one, "That may be but..." Repeat that, "That may be but..." Magic phrase number two, "I understand, however..." Repeat that, "I understand, however..." And magic phrase number three, "I see your point, and..." Repeat that, "I see your point, and..." The way we use this is we couple them with the broken record, and remember that the broken record is different from simply repeating yourself. That might be what some novice communicators do, but not a savvy, polished communicator such as yourself.
The broken record is I'm going to repeat the exact same word that I used a moment ago, because that sends a very clear signal to the person to whom you're speaking that you are a professional, polished, powerful communicator. And the way we would use these particular magic phrases is like this: for example, let's say that you talk to the scheduler at work, and you say to the scheduler... Now I'm saying scheduler rather than boss because I would wanna do a cost-benefit analysis before I might use any communication strategy with my boss.
But let's say that I'm just speaking to the scheduler, and I say, " Hi, Susan, I'd like to request the last week in May off for personal business." And she would have said to me, "You just had a week off in January." Remember, use one of your navigational magic phrases. "That may be but I'd like to request the last week off in May for personal business." And she might say, "Asking a lot of time off these days, aren't you?" And I can simply respond, keeping my cool and confidence, by again using that magic navigational phrase, "That may be but I'd like to request the last week off in May for personal business."
And saying things like that three times in a row again sends a very clear message to the person that you are communicating with that, "Don't test me. I'm not one of your rude communicators. I am polished, professional, and prepared." So we can use this in a variety of circumstances. Let's say that you're presenting an idea, and somebody tries to throw you off track. Somebody throws a car in the wheels of your presentation, and says something like, "We tried that idea once already." Remember "that may be but" and then keep going with what you say.
The savvy, polished communicator is not easily knocked off message, and with those three magic phrases, you can navigate back on horse and stay on the message. So for more of these tips, remember to subscribe to this channel, check out powerdiversity.com, and write us at, write me at email@example.com with any questions you may have.
機智、文雅的溝通者不輕易被打斷訊息，而藉著那三句神奇短語，你可以引回主導位置且繼續停留在主要訊息上。想了解更多這些秘訣，記得訂閱這個頻道、逛逛 powerdiversity.com、並寫信給我們，寫信給我到 firstname.lastname@example.org 詢問任何你也許會有的問題。
If your organization could use any on-site training in customer service, eliminating negativity, professional communication skills, give us a call and we'll see what we can do for you. Keep tuning in and make sure to share this with your friends, I'll see you next week.
註一：此處 broken record 是「壞掉的唱片盤」，當要用壞掉的唱片盤播放音樂時，常會因為壞軌導致不斷跳針，一直重複某一段歌詞的狀況。此處即是將這種不斷重複的「跳針」現象運用到溝通技巧上。
- 「加上」- Couple With
The way we use this is we couple them with the broken record, and remember that the broken record is different from simply repeating yourself.
- 「收聽、收看」- Tune In
Keep tuning in and make sure to share this with your friends, I'll see you next week.