How to Write an Apology Letter
Hi, I'm Chris from Clarity. I've been a professional writer for 10 years now. And today, I'm going to give you some tips on writing a few different things.
嗨，我是 Clarity 的 Chris。我已經從事專業寫作十年了。今天我要跟大家分享寫一些不同東西的技巧。
So, if you're going to write a letter of apology, the first most important thing to do is to apologize, to actually be sincere and simple and say, "I am sorry." Those are the most—the three most important words. It's very important not to try to wriggle out of it, not to be legalistic and try to cover yourself but to come out and say that you're sorry. So, don't say, for example, "I can apologize if I may have hurt your feelings"; say, "I'm sorry that I hurt your feelings."
There are three parts to an apology letter. The first part is to say what you did. The second part is to say why you did it. And the third part is to say how you'll put it right.
So, the first part is to say what you're sorry for. And it's important to focus on your actions to say, "I am sorry that I didn't turn up for the meeting," for example. If possible, echo their words when they made a complaint to you or when they spoke to you. So, say, "I'm sorry I was rude." And when you're explaining what you're sorry for, don't presume anything about the way they feel. If they haven't told you that they were upset, or angry, or frustrated, then don't use those words. It's safest to say what you did rather than how they feel.
So, the second thing is to say why you did whatever it was. Often, people aren't so much upset about your actions as about what those actions show them about your feelings towards them. So it's very important to explain your motivation. Often, you had good intentions, and you just simply need to say what those were. If it was a mistake, or if it was carelessness or thoughtlessness, again, just say that. Be simple, and be honest. Tell them how you feel about your action now. "I wish I hadn't done it." "I'm really sorry I did it." And reassure them about how you feel about them. "I respect you, and I didn't want to upset you."
The third thing is to say what you're going to do about it. In a lot of cases, the main—sometimes the only—thing that you will do is make sure you never do it again. That's fine. Just say so. Sometimes, you'll need to repair the damage; you'll need to make good what you did. And then just say what you'll do to make things the way they were. More occasionally, you'll want to make some gesture to try to make it up to them. In that case, it's quite important how you say that, how you phrase that. And the best way of doing it is to say, something like, "To show you how sorry I am, I've attached a gift" or "I've sent a gift." In signing off, just tell them that you know the apology won't magically make everything better, and that it'll take time for them to forgive you, but that your main intention was just to say how sorry you are and to explain why you did what you did.
And that's how to write an apology letter.
- 「逃脫、避開」- wriggle out of something
It's very important not to try to wriggle out of it, not to be legalistic and try to cover yourself but to come out and say that you're sorry.
- 「糾正錯誤、導正」- put something right
And the third part is to say how you'll put it right.
- 「補償、修復」- make good
Sometimes, you'll need to repair the damage; you'll need to make good what you did.
- 「補償（自己傷害了的人）」- make it up to someone
More occasionally, you'll want to make some gesture to try to make it up to them.