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《HOPE English 希平方》服務條款關於個人資料收集與使用之規定

隱私權政策
上次更新日期:2014-12-30

希平方 為一英文學習平台,我們每天固定上傳優質且豐富的影片內容,讓您不但能以有趣的方式學習英文,還能增加內涵,豐富知識。我們非常注重您的隱私,以下說明為當您使用我們平台時,我們如何收集、使用、揭露、轉移及儲存你的資料。請您花一些時間熟讀我們的隱私權做法,我們歡迎您的任何疑問或意見,提供我們將產品、服務、內容、廣告做得更好。

本政策涵蓋的內容包括:希平方 如何處理蒐集或收到的個人資料。
本隱私權保護政策只適用於: 希平方 平台,不適用於非 希平方 平台所有或控制的公司,也不適用於非 希平方 僱用或管理之人。

個人資料的收集與使用
當您註冊 希平方 平台時,我們會詢問您姓名、電子郵件、出生日期、職位、行業及個人興趣等資料。在您註冊完 希平方 帳號並登入我們的服務後,我們就能辨認您的身分,讓您使用更完整的服務,或參加相關宣傳、優惠及贈獎活動。希平方 也可能從商業夥伴或其他公司處取得您的個人資料,並將這些資料與 希平方 所擁有的您的個人資料相結合。

我們所收集的個人資料, 將用於通知您有關 希平方 最新產品公告、軟體更新,以及即將發生的事件,也可用以協助改進我們的服務。

我們也可能使用個人資料為內部用途。例如:稽核、資料分析、研究等,以改進 希平方公司 產品、服務及客戶溝通。

瀏覽資料的收集與使用
希平方 自動接收並記錄您電腦和瀏覽器上的資料,包括 IP 位址、希平方 cookie 中的資料、軟體和硬體屬性以及您瀏覽的網頁紀錄。

隱私權政策修訂
我們會不定時修正與變更《隱私權政策》,不會在未經您明確同意的情況下,縮減本《隱私權政策》賦予您的權利。隱私權政策變更時一律會在本頁發佈;如果屬於重大變更,我們會提供更明顯的通知 (包括某些服務會以電子郵件通知隱私權政策的變更)。我們還會將本《隱私權政策》的舊版加以封存,方便您回顧。

服務條款
歡迎您加入看 ”希平方”
上次更新日期:2013-09-09

歡迎您加入看 ”希平方”
感謝您使用我們的產品和服務(以下簡稱「本服務」),本服務是由 希平方 所提供。
本服務條款訂立的目的,是為了保護會員以及所有使用者(以下稱會員)的權益,並構成會員與本服務提供者之間的契約,在使用者完成註冊手續前,應詳細閱讀本服務條款之全部條文,一旦您按下「註冊」按鈕,即表示您已知悉、並完全同意本服務條款的所有約定。如您是法律上之無行為能力人或限制行為能力人(如未滿二十歲之未成年人),則您在加入會員前,請將本服務條款交由您的法定代理人(如父母、輔助人或監護人)閱讀,並得到其同意,您才可註冊及使用 希平方 所提供之會員服務。當您開始使用 希平方 所提供之會員服務時,則表示您的法定代理人(如父母、輔助人或監護人)已經閱讀、了解並同意本服務條款。 我們可能會修改本條款或適用於本服務之任何額外條款,以(例如)反映法律之變更或本服務之變動。您應定期查閱本條款內容。這些條款如有修訂,我們會在本網頁發佈通知。變更不會回溯適用,並將於公布變更起十四天或更長時間後方始生效。不過,針對本服務新功能的變更,或基於法律理由而為之變更,將立即生效。如果您不同意本服務之修訂條款,則請停止使用該本服務。

第三人網站的連結 本服務或協力廠商可能會提供連結至其他網站或網路資源的連結。您可能會因此連結至其他業者經營的網站,但不表示希平方與該等業者有任何關係。其他業者經營的網站均由各該業者自行負責,不屬希平方控制及負責範圍之內。

兒童及青少年之保護 兒童及青少年上網已經成為無可避免之趨勢,使用網際網路獲取知識更可以培養子女的成熟度與競爭能力。然而網路上的確存有不適宜兒童及青少年接受的訊息,例如色情與暴力的訊息,兒童及青少年有可能因此受到心靈與肉體上的傷害。因此,為確保兒童及青少年使用網路的安全,並避免隱私權受到侵犯,家長(或監護人)應先檢閱各該網站是否有保護個人資料的「隱私權政策」,再決定是否同意提出相關的個人資料;並應持續叮嚀兒童及青少年不可洩漏自己或家人的任何資料(包括姓名、地址、電話、電子郵件信箱、照片、信用卡號等)給任何人。

為了維護 希平方 網站安全,我們需要您的協助:

您承諾絕不為任何非法目的或以任何非法方式使用本服務,並承諾遵守中華民國相關法規及一切使用網際網路之國際慣例。您若係中華民國以外之使用者,並同意遵守所屬國家或地域之法令。您同意並保證不得利用本服務從事侵害他人權益或違法之行為,包括但不限於:
A. 侵害他人名譽、隱私權、營業秘密、商標權、著作權、專利權、其他智慧財產權及其他權利;
B. 違反依法律或契約所應負之保密義務;
C. 冒用他人名義使用本服務;
D. 上載、張貼、傳輸或散佈任何含有電腦病毒或任何對電腦軟、硬體產生中斷、破壞或限制功能之程式碼之資料;
E. 干擾或中斷本服務或伺服器或連結本服務之網路,或不遵守連結至本服務之相關需求、程序、政策或規則等,包括但不限於:使用任何設備、軟體或刻意規避看 希平方 - 看 YouTube 學英文 之排除自動搜尋之標頭 (robot exclusion headers);

服務中斷或暫停
本公司將以合理之方式及技術,維護會員服務之正常運作,但有時仍會有無法預期的因素導致服務中斷或故障等現象,可能將造成您使用上的不便、資料喪失、錯誤、遭人篡改或其他經濟上損失等情形。建議您於使用本服務時宜自行採取防護措施。 希平方 對於您因使用(或無法使用)本服務而造成的損害,除故意或重大過失外,不負任何賠償責任。

版權宣告
上次更新日期:2013-09-16

希平方 內所有資料之著作權、所有權與智慧財產權,包括翻譯內容、程式與軟體均為 希平方 所有,須經希平方同意合法才得以使用。
希平方歡迎你分享網站連結、單字、片語、佳句,使用時須標明出處,並遵守下列原則:

  • 禁止用於獲取個人或團體利益,或從事未經 希平方 事前授權的商業行為
  • 禁止用於政黨或政治宣傳,或暗示有支持某位候選人
  • 禁止用於非希平方認可的產品或政策建議
  • 禁止公佈或傳送任何誹謗、侮辱、具威脅性、攻擊性、不雅、猥褻、不實、色情、暴力、違反公共秩序或善良風俗或其他不法之文字、圖片或任何形式的檔案
  • 禁止侵害或毀損希平方或他人名譽、隱私權、營業秘密、商標權、著作權、專利權、其他智慧財產權及其他權利、違反法律或契約所應付支保密義務
  • 嚴禁謊稱希平方辦公室、職員、代理人或發言人的言論背書,或作為募款的用途

網站連結
歡迎您分享 希平方 網站連結,與您的朋友一起學習英文。

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希平方 x ICRT

「Tamekia Mizladi Smith:如何訓練員工接觸難以啟齒的話題」- How to Train Employees to Have Difficult Conversations


框選或點兩下字幕可以直接查字典喔!

We live in a world where the collection of data is happening 24 hours a day, seven days a week, 365 days a year. This data is usually collected by what we call a front-desk specialist now. These are the retail clerks at your favorite department stores, the cashiers at the grocery stores, the registration specialists at the hospital and even the person that sold you your last movie ticket. They ask discreet questions, like: "May I please have your zip code?" Or, "Would you like to use your savings card today?" All of which gives us data. However, the conversation becomes a little bit more complex when the more difficult questions need to be asked.

Let me tell you a story, see. Once upon a time, there was a woman named Miss Margaret. Miss Margaret had been a front-desk specialist for almost 20 years. And in all that time, she has never, and I do mean never, had to ask a patient their gender, race or ethnicity. Because, see, now Miss Margaret has the ability to just look at you. Uh-huh. And she can tell if you are a boy or a girl, black or white, American or non-American. And in her mind, those were the only categories.

So imagine that grave day, when her sassy supervisor invited her to this "change everything" meeting and told her that would have to ask each and every last one of her patients to self-identify. She gave her six genders, eight races and over 100 ethnicities.

Well, now, Miss Margaret was appalled. I mean, highly offended. So much so that she marched down to that human-resource department to see if she was eligible for an early retirement. And she ended her rant by saying that her sassy supervisor invited her to this "change everything" meeting and didn't, didn't, even, even bring, bring food, food, food, food.

You know you've got to bring food to these meetings.

Anyway. Now, that was an example of a healthcare setting, but of course, all businesses collect some form of data. True story: I was going to wire some money. And the customer service representative asked me if I was born in the United States. Now, I hesitated to answer her question, and before she even realized why I hesitated, she began to throw the company she worked for under the bus. She said, "Girl, I know it's stupid, but they makin' us ask this question."

Because of the way she presented it to me, I was like, "Girl, why? Why they makin' you ask this question? Is they deportin' people?"

But then I had to turn on the other side of me, the more professional speaker-poet side of me. The one that understood that there were little Miss Margarets all over the place. People who were good people, maybe even good employees, but lacked the ability to ask their questions properly and unfortunately, that made her look bad, but the worst, that made the business look even worse than how she was looking. Because she had no idea who I was. I mean, I literally could have been a woman who was scheduled to do a TED Talk and would use her as an example. Imagine that.

And unfortunately, what happens is people would decline to answer the questions, because they feel like you would use the information to discriminate against them, all because of how you presented the information. And at that point, we get bad data. And everybody knows what bad data does. Bad data costs you time, it costs you money and it costs you resources.

Unfortunately, when you have bad data, it also costs you a lot more, because we have health disparities, and we have social determinants of health, and we have the infant mortality, all of which depends on the data that we collect, and if we have bad data, than we have those issues still. And we have underprivileged populations that remain unfortunate and underprivileged, because the data that we're using is either outdated, or is not good at all or we don't have anything at all.

Now, wouldn't it be amazing if people like Miss Margaret and the customer-service representative at the wiring place were graced to collect data with compassionate care? Can I explain to you what I mean by "graced?" I wrote an acrostic poem.

G: Getting the front desk specialist involved and letting them know the R: Relevance of their role as they become A: Accountable for the accuracy of data while implementing C: Compassionate care within all encounters by becoming E: Equipped with the education needed to inform people of why data collection is so important.

Now, I'm an artist. And so what happens with me is that when I create something artistically, the trainer in me is awakened as well. So what I did was, I began to develop that acrostic poem into a full training entitled "I'm G.R.A.C.E.D." Because I remember, being the front-desk specialist, and when I went to the office of equity to start working, I was like, "Is that why they asked us to ask that question?" It all became a bright light to me, and I realized that I asked people and I told people about—I called them by the wrong gender, I called them by the wrong race, I called them by the wrong ethnicity, and the environment became hostile, people was offended and I was frustrated because I was not graced.

I remember my computerized training, and unfortunately, that training did not prepare me to deescalate a situation. It did not prepare me to have teachable moments when I had questions about asking the questions. I would look at the computer and say, "So, what do I do when this happens?" And the computer would say...nothing, because a computer cannot talk back to you.

So that's the importance of having someone there who was trained to teach you and tell you what you do in situations like that. So, when I created the "I'm G.R.A.C.E.D" training, I created it with that experience that I had in mind, but also that conviction that I had in mind. Because I wanted the instructional design of it to be a safe space for open dialogue for people. I wanted to talk about biases, the unconscious ones and the conscious ones, and what we do.

Because now I know that when you engage people in the why, it challenges their perspective, and it changes their attitudes. Now I know that data that we have at the front desk translates into research that eliminates disparities and finds cures. Now I know that teaching people transitional change instead of shocking them into change is always a better way of implementing change. See, now I know people are more likely to share information when they are treated with respect by knowledgeable staff members. Now I know that you don't have to be a statistician to understand the power and the purpose of data, but you do have to treat people with respect and have compassionate care. Now I know that when you've been graced, it is your responsibility to empower somebody else. But most importantly, now I know that when teaching human beings to communicate with other human beings, it should be delivered by a human being.

So when y'all go to work and y'all schedule that "change everything" meeting—remember Miss Margaret. And don't forget the food, the food, the food, the food.

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    單句重覆、上一句、下一句:顧名思義,以句子為單位重覆播放,單句重覆鍵顯示橘色時為重覆播放狀態;顯示灰色時為正常播放狀態。按上一句鍵、下一句鍵時就會自動重覆播放該句。
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    中、英文字幕開關:中、英文字幕按鍵為綠色為開啟,灰色為關閉。鼓勵大家搞懂每一句的內容以後,關上字幕聽聽看,會發現自己好像在聽中文說故事一樣,會很有成就感喔!
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