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「人生不受限!美國八十歲空服員阿嬤的飛行日誌」- Lessons from 60 Years as a Flight Attendant


For nearly six decades, Bette Nash has been sharing her vibrant smile with the world—all from 30,000 feet. At 80 years young, it's safe to say that she's seen it all and served them all. Few people know more about the pace of change in travel than Bette, who's thought to be the world's oldest active flight attendant.
將近六十個年頭,Bette Nash 和全世界分享她充滿活力的笑容--全從三萬英呎高空上。在八十歲這年紀,可以說她什麼都見識過,而且什麼人都服務過了。很少人比 Bette 還了解旅遊轉變的速度,她被認為是全世界最年長的現役空服員。

I wanted to be a flight attendant from the time I got on the first airplane. I was 16 years old—the pilot and the flight attendant walked across the hall, and I thought, Oh my God! I said that was for me.

At the time, flying was a lavish experience. It was a sophisticated party up in the air. Today, glancing around the tightly-packed plane, it's far from the white-gloved glamor of the golden years. Yet Bette still loves it just as much as ever.
當時,搭飛機是種奢華體驗。那是在空中的高雅派對。如今,環視擁擠的飛機,這和黃金歲月那時戴著白手套的魅力不可同日而語。然而 Bette 仍和以往一樣熱愛她的工作。

I love my people. And I love being on the same flight all the time that I know my customers. You know what they want. The airline thinks names are important, but I think a lot of times, people's needs are very important. Everybody wants a little love.

After 59 years, there's still no stopping her.

I started with the Eastern Air Lines November 4, 1957, and the rest is history. Some of the trips that I flew in the beginning—I flew these 13-hour days. I remember going, you know, Detroit, Cleveland, Pittsburgh, Charlotte, Tampa, Jacksonville, and Miami, and I was the only one on the plane. You worked harder physically in those days.
我在 1957 年 11 月 4 日開始和美國東方航空一起飛,剩下的就不用多說了。我最早飛的一些行程--我飛這些十三個小時的班。我記得去底特律、克里夫蘭、匹茲堡、夏洛特、坦帕、傑克遜維爾還有邁阿密,而我是機上唯一一名空服員。你在那時工作得比較操勞。

When she first flew, training was focused more on appearance.

People called it "Charm School" in those days. They took you to the beauty parlor and cut all your hair off. You could wear mascara. You couldn't wear eyeshadow. You had to be a certain height and a certain weight. And you were constantly being weighed.

And the outfits, as we saw at the Smithsonian, changed with the mood of each era.

The attire was—when I first started—was very conservative. My gosh. Then we started getting very, you know, out there in the world. You know, we had the hot pants, the go-go boots...you know, a turtleneck shirt that came up to here and buttoned underneath. After that, then things started calming down a little bit.
衣服--在我剛開始飛時--樣式非常保守。我的天。接著我們開始變得,你知道,與眾不同。你知道,我們有過熱褲、Go-go 靴...你知道,高到這裡然後下面扣釦子的高領衣服。在那之後,一切開始平靜了些。

Yet nothing's changed more in the industry than technology.

When I first started flying, they would chalk everything up on a board. Now you have the computer screens. There's very little left of...the manual way of life. Everything was on a piece of paper before, and now everything is on a tablet. Technology really made the difference of "Am I gonna stay or am I gonna go?" And even if—when I think I might retire or something, then I come to work and I think, Oh, I couldn't...I couldn't do that. It's stimulating coming out here and even walking through the airport. The airlines are evolving continuously. And I think you have to evolve with them.

And Bette's neither deterred nor threatened by it.
而 Bette 並未因此卻步或受到威脅。

They'll never phase out a flight attendant, because they need the human touch. And people need that human interaction.




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